Our customer approach

The customer at the heart of our business

At Pollet, we place our customers at the heart of our approach. Our priority is to offer them high-performance, safe cleaning and hygiene solutions tailored to their needs. Through active listening and continuous improvement, we ensure that we meet the specific expectations of each sector.

Sharing our passion

Pollet is divided into departments dedicated to a key aspect of our activities. Each department is motivated by the same priority: meeting the needs of our clients and partners.

Proximity with our clients

Each department is available to support our clients and meet the specific needs of our partners.

Agility and flexibility

Our structure can adapt rapidly to ensure a very high level of service and reactivity in operational management.

Operational excellence

Transversal and horizontal management that leads our culture of continuous improvement.

Sharing our expertise

Specialised teams that use their know-how to drive performance and innovation.

Quality, environment and CSR : an integrated management system

Pollet is a responsible and committed company. quality, environmental and CSR management are integrated throughout our organisation. Continuous improvement and the sharing of our expertise are at the heart of our corporate culture.

For our customers, it’s the guarantee of consistency in our practices throughout our organisation. Quality is not limited to the effectiveness of our products. It encompasses user safety, regulatory compliance and environmental sustainability. Every day, we improve our solutions to meet the most demanding expectations of cleaning and hygiene professionals.

Our corporate certifications

ISO 9001

Quality management

ISO 14001

Environmental management

Ecovadis

CSR (Audit in 2025)

Innovative solutions by activity sector

We offer comprehensive solutions tailored to the specific needs of our customer segments. They combine the right products, quality equipment, proven techniques and reliable dosing systems with customised support to optimise cleaning quality.